FAQs

ABOUT VOGO
HOW IT WORKS
PRICING / PAYMENTS
BOOKING RELATED QUERIES
FEES AND FINES
SAFETY & REGULATIONS

ABOUT VOGO

What is VOGO?

We're a dockless scooter rental startup that allows you to book scooters easily through our Android app.

What are the areas you serve currently?

We're in select parts of Bangalore and Hyderabad currently. World domination is on our agenda, so we'll be everywhere sooner or later.

How big are you?

50,000 happy customers and racing to a bazillion.

Are you here for the long haul?

We are VERY serious - we've got our serious face on right now, although we're fun loving folks otherwise. With some reputed VCs and the likes of Ola backing us, we promise there's no End Trip option for us.

HOW IT WORKS

So, how does this work?

Easy peasy. Download the app, give us some details (driver's license, please) and book a ride! Pick it up from one of our many spots around your location. Drop it in one of our nearby spots likewise when you reach your destination. Really, it is THAT simple. Don't believe us? We've got 50,000 people vouching for this.

What type of drivers license is required?

Taking a ride with Vogo needs a verified Indian Driving License or an International Driver's Permit (IDP).

How old do I have to be to join VOGO?

We require that you are legally permitted to drive in India for you to be able to use our services. In India, the legal age for getting a driver's license is 18. International age limits will have to be adhered to for those with International Driver's Permits.

How long does it take to become a member, and can I drive on the same day I become a member?

Riding a Vogo is really simple. All you need to do is sign up, upload your driving license and start riding!

How do I make a booking?

It's super simple:

  • Open the Vogo App, choose your destination
  • Book a vehicle, navigate to the pick up point
  • Generate OTP and enter it in our VOGO box
  • Pick up your bike and go!
  • Pay online via Paytm, credit/debit card or netbanking

Can I book for any period of time?

You can book for any amount of time - we charge on a per minute basis or for specific intervals such as 1 hour, 2 hours, 10 hours etc.

How far in advance do I need to make a reservation?

We're an on-demand service - so all you need to do is make a reservation and navigate to your pick up point.

How do I cancel a reservation?

Just call our customer care at 080-33512332 and they'll be happy to help!

PRICING / PAYMENTS

How much is a Vogo ride going to cost me?

Rs 1.2/min. Sweet deal, right? Keep the cash for the fun things in life!

What modes of payments are accepted?

We accept ONLY online payments - Paytm, Debit / Credit Card and Net Banking. We do not support cash payments at this time.

BOOKING RELATED QUERIES

What type of vehicles does VOGO offer?

VOGO offers scooters only at this time. Scooters can range from Scooty Zest to a larger scooter like Wego/ Jupiter/ Dio/Activa. All scooters are priced the same. At this time, you cannot pick a specific scooters. Scooters are allotted basis availability.

Are there restrictions on where I can travel?

You're welcome to take one-way trips between our Vogo points. You can also take round trips and take the vehicle from your starting point and return it after it is used.

Can I take a friend along?

Of course! But two's company and three's a crowd, so we'd keep it to just ONE friend at a time if we were you. No triples, please.

How do I get the keys to the bike?

Sci-fi stuff - straight out of Star Wars. Make the booking and get the OTP on your mobile. Enter the OTP in the bike box and voila...it opens and gives your treasure - the keys!

How do you ensure there's fuel in the bike when I pick one?

That's on us. you come... you'll find the bikes well maintained, cleaned up and filled to brim, every single time! If your trip is so long you've run out of fuel, just refuel the bike and send us your receipts. We promise quick easy refunds as Vogo credits or to your Paytm wallet. Just like that.

Where are VOGO scooters located?

Vogo scooters are available at numerous pick-up points across parts of Bangalore and Hyderabad. Just fire up our app and you'll see all the points within 500m of you. If you can't see us there, hopefully, we'll be near you very soon.

What if I leave something in my VOGO vehicle?

Vogo is not responsible for your belongings. However, call our customer care team at 080-33512332 and we'll try our best to help you retrieve your possession.

FEES AND FINES

Is there a deposit?

We don't ask our members to pay any deposits.

Who pays for any parking fees incurred during the ride?

If you park outside one of our designated points, you will have to bear associated charges.

Am I responsible for parking/moving, driving without helmets, wrong side driving etc and any other traffic violations?

We equip all our bikes with 2 helmets. If you encounter any bike without a helmet at the time of ride being started, please alert our customer care. Any fines due to violations of traffic rules during the ride will have to be borne by you.

What is damage fee and when does it apply?

We charge a damage fee when the vehicle is involved in an accident or is otherwise misused. You will have to pay the damage fee when you return the vehicle.

SAFETY & REGULATIONS

What safety precautions do you take?

Our customers are very responsible riders. Yes, we're talking about you! All our bikes have 2 helmets, please use them!

What happens in case of accidents?

We said we've got your back and we do! The vehicle and rider are both covered by an insurance policy we've got. Just call us at 080-33512332 and we'll help immediately

What do I do if the vehicle breaks down?

Call us at 080-33512332 immediately. We'll get our fleet executive team to give you help as soon as possible.

Can someone else drive VOGO vehicles during my reservation?

Our Vogo scooters are meant for use ONLY by the customer who made the booking. If vehicles changes hands, our insurance coverage is invalidated in case of any unforeseen event.

Start riding today

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